REFUND POLICY

You are welcome to return any unwanted products from your online purchases, unopened and within 30 days of receipt, for a refund with proof of purchase, unless it is one of the listed final sale items.

If you would like to cancel your order, you may do so for a full refund before the phone consultation. Following the phone consultation there will be no refund.

All returns are to be paid for by the customer, if you wish to return please include a paper with your name, order number, and the products you wish to return. Include the form in your package and send the products back to the following address:

The products must be presented in their original packaging, including any promotional items sent with the order, if applicable.

M1 Skincare does not provide prepaid return labels for online orders. A refund will be issued to the original form of payment within 30 days of receiving your returned package at our facilities.

We recommend that you send your return via an insured method, which can be tracked in case of loss. M1 Skincare is not responsible for lost packages. We do not refund replacement orders. If your parcel is marked as delivered by the carrier but you did not receive it, please contact us within 48 hours. Before reaching out, check your surroundings, front desk, mailbox, and ensure the package was not received by someone else on your behalf.